HOW SHOULD I STORE THIS COFFEE? HOW LONG WILL IT LAST?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards, PayPal, Apple Pay, Google Pay, and Amazon Payments.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email contact@patriotbrew.com.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (contact@patriotbrew.com) IMMEDIATELY if there is an issue with your order. Your email should include (CANCEL/CHANGE ORDER #_____) in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
WHERE IS MY PACKAGE?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
WHAT ARE THE BENEFITS OF BEING A REBEL MEMBER?
Your membership will continue to gain access to exclusive products which no other customers can buy, discounts on every shipment compared to retail pricing — and of course America’s best coffee right at home.
HOW DO I CANCEL MY SUBSCRIPTION
To cancel your subscription please email us at contact@patriotbrew.com, or follow the instructions below to discontinue your subscription at least 7 days before your next shipment date:
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Log in to your account.
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Under “Subscriptions”, scroll down to view your subscription under “Subscription Products” and click on “Product Details”
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Please review your subscription details. If there are any adjustments we can make to accommodate your schedule better, you are able to that here.
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If you’d like to continue with your cancelation, click on the white “Cancel Subscription” link below the “Reschedule Next Order” button.